FAQs

WM Dolls anti-fake protection

It’s not hard unfortunately to come across fake WM Dolls on the net. Counterfeit WM Dolls makers utilize WM original galleries to advertise and supply low-quality dolls. Generally speaking you can avoid fake dolls by following the advice provided in our specific blog entry.  WM Dolls provides now an authenticity guarantee in the form of a unique serial number. Each original WM Dolls carries its own unique serial number, that you can find inside the package and verify on the official WM Dolls website page http://wmdolls.com/anti/index.php

Category: General
Category: Sex with Dolls

We have a “Satisfaction Guaranteed” Guarantee.

Our guarantee assures that if there is a mistake in your order or a significant defect with your sex doll, we will compensate, assist you in repair, or completely replace your doll at no cost to you.  “If you’re not satisfied, we’re not satisfied.” We will work with you to make sure your needs are met. This is our guarantee.

We believe in karma. If you are not happy with your doll, based on our errors, and we don’t rectify it, then we will be the recipient of bad karma. We don’t want that, which is why we work hard to make sure you’re satisfied. We won’t sell a doll that doesn’t bring good karma to you.

We only work with elite manufacturers and have curated a small collection of superior dolls. If you want cheaper products, ask us for a list of other sex doll companies. We will be happy to share. Our manufacturers offer only high-quality craftsmanship based on years of testing and quality control.

We visually inspect every single doll before she (or he) leaves the factory and will send you photos of your babe via email for your own approval.

What if there is a issue with my doll?

If upon arrival, you see there is a defect, report it to us within 48 hours of receipt at [email protected] with your order number, good quality photographs and/or video that support your claim along with the details of the issue. We will respond within 24 business hours guaranteed, and we’ll take it from there. If you feel a replacement may be in order, do not use your doll.  Keep her in a new and unused condition, with the box and all the packing materials.  We can not return anything that has been used (and they are tested upon return, so we’ll know).

Are there any conditions that will VOID the guarantee?

For an exchange, your doll must be returned in brand new condition, in the original packaging and must be ‘un-used’. Unfortunately if you’ve had any sexual contact with her, we can no longer exchange her. However, we will still do everything we can to make the issue right for you, guaranteed.

Does the guarantee include the make-up?

Did you know that adding semi-permanent face and body make-up did not exist before Real Love Sex Dolls®? We began providing custom makeup so that our customers could receive their doll looking as close to the photographs as possible, right out of the box.  Semi-permanent make-up is done free of charge and provided as a courtesy for our customers.

Every effort is made by our make-up artists to re-create the make-up done by the photographer during the photo session, however it is not guaranteed to match 100%. You will most likely be very happy with your dolls make-up, but in the rare event that you don’t like it you can simply remove it with mineral oil (being very careful to avoid eyebrows) and are free to re-apply make-up to your own personal preference.

What is not covered by the Get-It-Right Guarantee and why?

  • Minor skin imperfections – Small imperfections on your dolls skin can sometimes occur during the mold injection and un-molding process. These will generally be inconspicuous and we like to think of them more as unique ‘birth marks’.
  • Loose fingernails – Finger and toenails are something else that we carefully inspect during our approval inspection to make sure they are glued well and cleanly.  However nails can become loose. If a nail does become loose or fall off, use our lash and nail glue to re-attach it.
  • Loose eyelashes – Your doll is shipped with a protective eye mask to protect her delicate eyelashes. If an eyelash does come loose use our lash & nail glue to reattach it.  
  • Suspicious damages – Your doll can be exchanged in new condition. If she has sustained damages that are deemed questionable and suspected to have been user inflicted, that’s on you. 
  • Negligence – If your doll sustains damage due to mishandling or lack of care, that’s on you and we’ll advise you on how to fix it.
  • Aesthetic differences of the semi-permanent make-up. – Please see ‘Does the guarantee include make-up’ section above.
  • Dolls that have been sexually used. – Please see ‘Are there any conditions that will VOID the guarantee’ section above.

What about price? Can you guarantee the lowest price?

Real Love Sex Dolls® guarantees a fair competitive price on all of our sex dolls. If you see a cheaper price elsewhere feel free to ask us if we can price match it… If we can, we will. If we can’t, we’ll tell you why.

Be aware that a significantly cheaper price is a red flag that it’s a low quality counterfeit fake doll and not a high-quality authentic love doll. Counterfeit sex doll sellers are rampant on the internet using doll photos stolen from an authentic doll manufacturers website.  These counterfeit dolls are made with inferior materials and production methods resulting in poor quality dolls that don’t feel nice and will quickly fall apart. Even worse, it may be a bait-and-switch for a blow-up or semi-blow-up doll “coated” in TPE, or potentially a scam to simply steal your money with no doll at all. Don’t fall for it, you don’t wanna be THAT guy.

Real Love Sex Dolls is the #1 seller of authentic brand name high-quality dolls. We are family owned and operated in Austin Texas, by real people you can talk to. We care, we enjoy what we do and we’re 100% honest, with over 1000 five-star customer reviews!


 Have questions?  We can help!

Feel free to reach out to us at anytime!  We love to talk to you!

Our full-time Customer Care Department is comprised of super friendly people who are also love doll enthusiasts and owners. They’ve been where you are, know our dolls inside and out and can answer any and all questions you may have.  All questions, comments and even complaints are welcome!

Send a message to our our Customer Care Team on our Contact Us Page , by phone at (844) 386-7573, or via email at [email protected]

Our discreet mailing address is: P.O. Box 150279, Austin TX 78715


Category: Our Guarantee

Shipping for your sex doll is free and takes 14-21 days due to the current issues with COVID-19. You can pay for expedited shipping of 3-5 days if you wish. Expedited shipping comes with the Elite Sex Doll package. Your doll will be shipped via DHL or Fedex and arrive in a plain, discreet brown box with no labels or signs that indicate it’s contents.

Category: Shipping

You will receive all of the items with your sex doll.

  • Certificate of Authenticity with Serial Number
  • Comb
  • Insertable Vaginal USB Heating Device
  • White Gloves
  • Cleaning Cloth
  • Vaginal Irrigator
  • Sex Doll Cleaning Solution
  • Hook to Hang Doll

PLUS:

  • Extra Head ($400 value)
  • Standing Feet ($150 value)
  • Advanced Skeleton ($100 value)
  • Realistic Mouth with Tongue ($50 value)
  • Storage Case for Your Doll ($400 value)
  • Expedited Shipping ($250 value)
Category: Sex with Dolls

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